Privacy Policy
1. Introduction
N4U Group Pty Ltd (ABN 92 702 141 740), trading as N4U Group (“we”, “us”, “our”), is committed to protecting the privacy of our clients, website visitors and suppliers. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.
By using our website at https://n4ugroup.site or engaging our services, you agree to the handling of your personal information as described in this policy.
2. The kinds of personal information we collect
We only collect personal information that is reasonably necessary for our functions and activities. Depending on your dealings with us, this may include:
- Your name and, where relevant, the name of the business you represent;
- Contact details such as your email address and, where you choose to provide it, your street or postal address;
- Details of the services you have enquired about or engaged us to provide;
- Records of communications between you and us, including emails and enquiry form submissions;
- Billing and invoicing details where you transact with us;
- Website usage data collected through analytics tools.
We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for one of our functions, you have consented, and the collection is permitted under the APPs.
3. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you, when you complete an enquiry or quote form on our website, send us an email, or speak with our team;
- Automatically, when you browse our website, through cookies and analytics software (see Section 7);
- From third parties, where you have referred us to them or where a third party has referred you to us and you have consented to that referral.
Where it is lawful and practicable, we will give you the option of dealing with us anonymously or using a pseudonym. However, in most cases we need your contact details to provide a quote or deliver services to you.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- Respond to your enquiries and prepare quotes for services;
- Provide, manage and administer the group services you have engaged us to deliver;
- Invoice you, process payments and maintain accurate business records;
- Communicate with you about your engagement with us;
- Improve our website, services and customer experience;
- Comply with our legal and regulatory obligations, including tax and record-keeping obligations.
We will not use or disclose your personal information for direct marketing purposes without your consent, and where we do send marketing communications with consent, every message will include a simple way for you to opt out.
5. Disclosure of personal information
We do not sell, rent or trade your personal information. We may disclose it only in the following circumstances:
- To our trusted service providers and contractors (for example, hosting, email and accounting providers) who assist us in operating our business, subject to confidentiality obligations;
- To professional advisers such as our accountants or legal advisers, where reasonably required;
- Where disclosure is required or authorised by law, court order, or an Australian government agency with lawful authority.
Some of our service providers may store data outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure the recipient handles your personal information in a manner consistent with the APPs, including through contractual safeguards.
6. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage of electronic records, and limiting access to personal information to team members who genuinely need it to perform their duties.
When personal information is no longer required for the purpose for which it was collected, and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify that information.
7. Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small files stored on your device by your browser. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function correctly without them.
Analytics data collected through our website is generally aggregated and is not used to identify individual visitors.
8. Access to and correction of your personal information
Under the APPs you have a right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period.
To make a request, please email us using the details in Section 12. We may need to verify your identity before releasing information, and in limited circumstances permitted by the APPs we may decline a request; where we do, we will provide our reasons in writing.
9. Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm to individuals whose personal information we hold, we will assess the breach promptly and, where required under the Notifiable Data Breaches scheme, notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable.
10. Links to other websites
Our website may contain links to third-party websites. Those websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of third-party websites.
11. Complaints and queries
If you have any questions about this Privacy Policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us in the first instance using the details below. We take all privacy complaints seriously and will investigate and respond to you within a reasonable time frame.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. How to contact us
All privacy enquiries, access requests and complaints can be directed to:
N4U Group Pty Ltd
ABN 92 702 141 740
Perth, Western Australia
Email: ceo@n4ugroup.site
We may update this Privacy Policy from time to time. The current version will always be published on this page, and continued use of our website or services after an update constitutes acceptance of the revised policy.
13. Related information
This Privacy Policy should be read together with our Terms of Use. For general enquiries about our services, please visit our Contact page or request a quote.